Misc IT-related info
(last modified 2009.01.29)
Below there is various information related
(and sometimes not related) to Information Technology
services and providers in Italy, and my experience with them.
Some of the links below are to pages in Italian.
- I have had service from TelecomItalia from 03/2001 to
02/2006, with a moderately expensive (approx. 45 euro/month) flat
Line speed was initially 640/128, later upgraded to
1280/128 and then 1280/256. Apart from very few occasional outages of
short duration (maybe 2-3 times per year, 1-2 days at most) the service
has been generally reliable, with reasonable bandwidth,
and ping times around 30-60ms to the first hop router until
At that time, though,
the base RTT jumped up to over 500ms for 12-18 hours each day, even
with a moderate packet loss, which made the line completely unusable
for interactive work and painfully slow even for browsing.
After two months of disservice, and many many tickets and calls to the customer service where
the answer was "this is not our problem; the contract does not
give you any bandwidth/delay/loss guarantee" I eventually had to
terminate the service (both DSL and telephone) with this operator.
The procedure (which I recommend as it was quick and easy) used
to terminate both services was to activate the
Number Portability of my residential phone number
with a voip provider, after I had a second data-only DSL line
up and running.
I am an NGI customer since 12/2005, on a data-only cable.
It took about one month to get the line installed, after the
usual 'KO' reported by the technician on his first visit.
The line (F5 1280/256, with a guaranteed bandwidth of 200Kbit/s)
has been working fine with only some short periods of
In late 05/2007, after an upgrade to 2048/256, when I
started to experience huge losses unrelated to my traffic
See here for more details and graphics.
Here again, the technical service seems unable to deal with the problem,
except that the statement "not out problem" does not work here.
I have used two VOIP providers in Italy, starting from mid 2005.
a service run by Eutelia, offers
italian phone numbers for free, with no monthly fees, and calls
do not have a connection fee.
Overall the service has been reliable for me, and features such as
CLI transport have always worked. The one time i had a dispute
on erroneous charges, they have been fixed immediately by crediting
back the (modest) amount that was charged by mistake.
- [vira] is another provider which I
used but it is now out of business.